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Kaneshin #59 Tweezers
fertilizer tea bags for Bonsai
No Delivery
Hello Stefan. You can email me at info@sumobonsaisupply.com for general contact. If you look at the tracking history at USPS (https://tools.usps.com/go/TrackConfirmAction.action?tLabels=CE451780403US) you will see that it says it is being processed by customs on November 4th. So the package is still in customs getting cleared. I did file the issue with USPS on November 5th. Case# OL5727551. When filing this claim I received an email stating that custom investigations in Germany takes up to 25 days. Please be patient. It is out of our hands at this moment. I have done what you have asked. I sent the package on time. Now it is just a waiting game for customs to do their job during a pandemic. They will and are supposed to contact you when and if there is a problem. Being that they have not contacted you yet, is a good thing. Thanks for your understanding Jeramiah
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