We do except refunds. However, in most cases we just end up being the middle man and it is quicker to contact the manufacture directly.

Who To Contact

Joshua Roth Warranty

Joshua Roth tools are warranted to be of the highest quality materials and workmanship for a period of three years from date of purchase.

If you are dissatisfied with the performance of your JRL Bonsai tool for any reason, return it us, along with a copy of your original sales slip, for a free replacement or refund, as you prefer.

Before returning any product, please contact us to obtain a Return Merchandise Authorization (RMA) number. We cannot be responsible for items returned without our authorization.

Ryuga Warranty

Ryuga tools are are warranted to be of the highest quality materials and workmanship for a period of two years from the date of purchase.

If you are dissatisfied with the performance of your Ryuga Bonsai tool for any reason, return it us, along with a copy of your original sales slip, for a free replacement or refund, as you prefer.

Before returning any product, please contact us to obtain a Return Merchandise Authorization (RMA) number. We cannot be responsible for items returned without our authorization.

Contact Information

US & CANADA:  1-800-624-4635
Office hours: 9am – 4pm Pacific Time, Monday – Friday
24 hour toll-free fax:  1-866-400-4892

Worldwide: 1-541-791-5312
24 hour fax: 1-541-791-5337

Email:  bonsai@joshuaroth.com

 

Kaneshin Warranty

In the unlikely event that you do not like your purchase, we will accept returns that are unused. Postage will be for the customers account.

If the article is defective, Kaneshin will refund both the cost of postage and cost of the purchase.

Contact

Zip code 501-3265 Oze2357 Seki-City Gifu-Pref,Japan

Tel 0575-22-0735
Fax 0575-24-2269

Mail info@bonsai-tool.net

Our Policy

Refunds

We will be happy to except returns on unopen and unused tools and supplies for a period of 30 days after purchase. If you are unhappy with your purchase and would like to return for a refund or exchange for a different item, shipping will be on you. If however the items are damaged, we will pay for shipping.

After An Item Is Shipped

After an item is marked shipped, it is out of our hands. We do not control any shipping partners. If your item is not arriving on time, we can not help you. You are better off placing a where is my package request through the United States Postal Service. https://www.usps.com/help/contact-us.htm

If you would like to provide us with the claims number we can watch it along with you. When the item is deemed lost by the shipping partner we will be happy to refund the payments and then we we will file our insurance claim with the shipping partner.

Emailing us and getting angry with us, is not going to help to get your package to you any sooner. It will make us less hesitant to do business with you in the future. 

 

 

 

Shipping

It is on you to provide the correct shipping address. If an item is marked delivered but it did not get delivered to your address and you provided the wrong address, we can not refund you.

If an item is deemed undeliverable by the postal service based on address and it is returned to us, you may have your item reshipped to you with the correct address after paying for the new shipping label.

International

Along with the above statement under Shipping these other rules will apply to international.

We will ship any item to any country, but it is your responsibility to know your countries customs and import laws. We will not package or try to mislead customs in anyway. That is highly illegal and we will not respond to those requests.

If you order something from outside the United States, it will take time to reach you. We ask for your patients. If your item gets held by your countries customs department and or destroyed, we will not be responsible and will not refund any part of that order.

 

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